Serving Residents

Aimco means home to nearly 70,000 people across America. Providing a superior residential experience is at the heart of our mission and providing excellent customer service is the foundation of our success. Our Good Neighbor Agreement is a mutual commitment between us and our residents. Each resident commits to be a good neighbor, respectful of community standards. In return, we agree to be attentive and responsive, and to maintain a clean, safe, and welcoming environment. Customer service comes first at Aimco, and our professional team strives to respond quickly, effectively and compassionately. It shows in our results.

96.5%

Average Daily Occupancy for 2018

54%

Resident Retention in 2018 

   78,000

Number of resident surveys

100%

Smoke-Free Communities  

Winner of the Multifamily Executive

BEST AMENITY AWARD

for Park Towne Place Art Program 

93%

Of our residents have access to on-site fitness centers to promote health and wellness

4.25 out of 5 stars

Customer Satisfaction (CSAT) Scores