Privacy

 APARTMENT INVESTMENT AND MANAGEMENT COMPANY
PRIVACY POLICY

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This privacy policy (“Privacy Policy”) of Apartment Investment and Management Company (collectively, with its subsidiaries and affiliates, “Aimco,” “we,” or “us”) describes the privacy practices for Aimco in connection with information we collect from you online through Aimco’s website located at www.aimco.com and through our other online activities, including, without limitation, the Aimco Online Leasing web application (collectively, the “Site”). The purpose of this Privacy Policy is to inform you about the types of information we gather about you, including information gathered when you visit the Site, and information we may receive from third parties or affiliates in addition to that online information, how we may use that information, whether we disclose that information to anyone, and the choices you have regarding our use of, and your ability to correct, the information. Aimco strives to help visitors of the Site protect their privacy while using the Site. By using the Site, you expressly consent to the use and disclosure of information as described in this Privacy Policy.

How We Collect and Use Information

We may collect information in several ways by your use of the Site, as well as from forms you submit to us (such as our “Request a Call” form), personal correspondence, such as emails or letters that you send to us, or any other activity through which you identify yourself. We may ask you to voluntarily provide us with personal information on the Site, for example, by creating an account to pay rent or submit a service request via the Site, by submitting a rental application to a property online or by creating a profile in the Career Opportunities area of the Site. In addition, when you log onto the Site, our servers may log your IP address, the URL of your request and other information that is provided in the HTTP header. Also, our third-party service providers may ask you voluntarily to provide personal information on their websites and may share such personal information with us, as governed by their respective privacy policies. Our use of information received from a service provider will be dictated by the service provider’s privacy policies and not this Privacy Policy.

We collect two types of information: personally identifiable information and non-personally identifiable information. Personally identifiable information is information that identifies you or can be used to identify or contact you (“Personally Identifiable Information”). We also may collect information that by itself typically cannot be used to identify or contact you, such as demographic information (such as age, profession or gender), user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Site (“Non-Personally Identifiable Information”).

Personally Identifiable Information we collect may include your name, email addresses, postal addresses, ZIP code, telephone number, date of birth, marital status, gender, age, user name and password, and other information either desirable or necessary to provide services to our customers and visitors. If you sign up for certain services, complete a rental application, complete an employment application, or choose to pay your rent or submit a service request through the Site, then we may collect financial information (such as credit card information, bank account number and routing information, current employment information--including salary, employer, and job title, information about your current financial obligations, other sources of income, and credit history); information regarding your desired employment with Aimco (such as desired employment position, start date, salary and location, employment, educational and criminal history); information about other permanent residents of an apartment you seek to rent from Aimco--including their social security number and date of birth; additional personal information to allow us to perform a background check or otherwise assess your eligibility to rent an apartment at an Aimco property (such as your social security number, your driver’s license number, your passport number, whether you smoke cigarettes, prior addresses and rent paid at prior residences, your history of loan default, and your criminal history); and/or information required of residents of Aimco properties (including information regarding an emergency contact for you--including the name, address, phone number and email address of a relative or other emergency contact, information about your pets and information about your vehicle). We may also collect information about you such as your use of the Site and communication preferences.

To the extent we are able to do so, we may link your Non-Personally Identifiable Information with your Personally Identifiable Information. We may also link information collected online with information we collect offline or information collected online by third parties.

Like many other websites, Aimco may use cookies to customize content specific to your interests and track your use of the Site. “Cookies” are text files that are placed on your computer and may be used to store your personal information. In addition to cookies, Aimco may use other now known or later developed technologies, to assist Aimco in observing the behavior of users visiting the Site. These technologies access individual user information but the information is used only to compile aggregated statistics about the Site’s usage.

The Site also uses Google Analytics (and in the future may use other similar sites or services), a web analytics service provided by Google, Inc. (“Google”), to better assist Aimco in understanding how the Site is used. Google Analytics will place cookies on your computer that will generate information that we select about your use of the Site, including your computer’s IP address. That information will be transmitted to and stored by Google. The information will be used for the purpose of evaluating consumer use of the Site, compiling reports on Site activity for Aimco’s use, and providing other services relating to Site activity and usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that by doing so, you may not be able to use the full functionality of the Site. The use of cookies by Google Analytics is covered by Google’s privacy policy.

Aimco may from time to time use the information collected from you to provide services which you have requested from us; including, without limitation, transmitting your rental application to the property of interest, or allowing you to pay your rent or submit a service request online. We may also use your information to process payments or perform a tenant screening in the event that you apply for residency at one of the properties advertised on the Site or elect to pay your rent through the Site. We may also use your personal information to send you targeted messages, publications, news, and information about events, special offers, promotions and benefits. Aimco may use third-party service providers to send and distribute e-mail and to perform other marketing and support functions. We may use information we collect from you to improve the content of the Site, to enhance users’ experiences when visiting the Site, and to customize the content and layout of the Site for each individual user.

Text Messaging. Aimco provides you with the ability to receive information, updates, reminders, and other messages via text message (“Text Message Communications”). Once you have opted-in to Text Message Communications by sending a text to the number provided by Aimco, we will collect, and process personal information that you voluntarily provided to us including your mobile phone number, the content of a message, and other data necessary to provide Text Message Communications to you and improve our services. We may also commingle such information with other information we have collected or that you have provided to us. Our computers may process the information in your messages for various purposes, including formatting and displaying the information to you, preventing unsolicited bulk messages (spam), backing up messages, and other purposes relating to offering you Text Message Communications. We may send you information related to Text Message Communications or our other services.

Sharing of Personal Information

Except as set forth in this Privacy Policy or as specifically agreed to by you, we will not disclose any information we gather from you on our Site. We may share your personal information with our affiliates and with the owners and managers of the properties listed on the Site. We may share your information with other select third parties who offer goods or services we think may be of interest to you. From time to time, we may partner with other organizations or companies to provide co-sponsored or co-branded promotions, services or events and may share your personal information with our co-sponsor. We also may provide your personal information to service providers or contractors to perform functions on our behalf, such as, but not limited to, companies or individuals hired to: communicate news, deliver Aimco’s promotional materials via e-mail and direct mail, to develop, enhance, market or provide any of Aimco’s products, to process credit card payments or perform tenant screening, and to assist Aimco with sending communications (in the case of Text Message Communications, including, without limitation, to carriers, SMS gateway providers, and other text messaging providers) and performing other marketing and support functions. We also may share your personal information with third-party service providers such as utility, cable, telecommunications, security and banking companies if you request such services through the Site, through Aimco or as part of any unified billing program at your property. Finally, Aimco may use third-party social media platforms, including third-party social media websites, to communicate with you.

We also may share with third parties aggregated demographic and statistical information that is not personally identifiable.

Aimco also may disclose an individual’s personal information:

•  to a person who in the reasonable judgment of Aimco is seeking the information as an agent of the individual;

•  in situations where sharing or disclosing your information is required in order to offer you products or services you desire or request;

•  to a third party or parties, where disclosure is required or permitted by law;

•  if, in the reasonable judgment of Aimco, it is necessary enforce compliance with our internal policies, a lease, an application for residency or the Terms of Use, in a lawful attempt to collect a debt owned by you, or to protect our Site, customers, or others; and

•  to any other entity that acquires all or a portion of our organization by merger, reorganization, operation of law, or a sale of some or all of Aimco’s assets.

Aimco may be required to use or disclose your information in connection with a legal action or other proceeding, including without limitation, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request.

Through the Site, Aimco may make available areas that allow for user interaction, including blogs, forums, bulletin board services, chat areas or other message and communications features or allow you to connect to Aimco’s presence on third party websites or services such as Facebook and Twitter (“Interactive Areas”). Some of these forums may require registration. Please remember that any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose your personal information.

Children’s Information

Aimco does not knowingly solicit or collect personal information on the Site from children under the age of 13 without prior verifiable parental consent. If Aimco learns that, despite these measures, a child under the age of 13 has submitted personally identifiable information to Aimco through the Site, it will take reasonable measures to delete such information from its records and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required by law).

How We Store Your Information

Aimco is committed to protecting the security of any personal information you provide to us. We maintain commercially reasonable safeguards to maintain the security and privacy of personal information that you provide to us. In spite of these protections, Aimco cannot guarantee the security of any data submitted over the Internet. After your information reaches Aimco, however, it is stored on servers (or in the case of information received from you in person, in writing or over the phone, in physical storage areas) protected by procedures and technology designed to block reasonably foreseeable intrusions by unauthorized third parties. After you have submitted your information online to Aimco, we recommend that you end your browser session before leaving your computer.

Third-Party Websites

This Privacy Policy applies solely to information collected by Aimco. This Privacy Policy does not apply to other websites that are accessible through the Site, including but not limited to any third-party websites that process payments or perform tenant screenings on behalf of Aimco. Please be aware that third-party websites that process payments or conduct tenant screenings for Aimco and websites for our advertisers, sponsors, affiliated entities and other third parties that are accessible through the Site may have their own privacy and data collection policies and practices. Aimco is not responsible for the privacy practices of such sites and will not be responsible for any actions or policies of such third parties. We encourage our users to be aware when they leave the Site and to read the privacy statements of each and every website that you visit.

Fair Credit Reporting Act

In some instances, where you have applied for employment with Aimco or have applied for residency at one of the apartments listed on our site, we will provide your information to a screening company in order to obtain a screening report for the property manager or owner. Under the Fair Credit Reporting Act (15 U.S.C. 1681 et seq.), you may have the right to access, view and correct credit information relating to you held by a credit bureau by contacting the credit bureau.

Policy Changes

Aimco may amend this Privacy Policy from time to time. Should this Privacy Policy be amended in any way, changes will be posted to this webpage. As we may make changes from time to time without notifying you, we suggest that you periodically consult this Privacy Policy. Your continued use of the Site after the effective date of any modification to the Privacy Policy will be deemed to be your agreement to the changed terms.

Last Updated: 09/11/2018

APARTMENT INVESTMENT AND MANAGEMENT COMPANY

PRIVACY POLICY – CALIFORNIA ADDENDUM

Updated: January 1, 2020

This privacy policy addendum for California residents supplements the information contained in the privacy policy of Apartment Investment and Management Company (collectively, with its subsidiaries and affiliates, “Aimco,” “we,” or “us”) and applies solely to individuals who reside in the State of California. Any terms defined in the California Consumer Privacy Act of 2018 (“CCPA”) have the same meaning when used in this privacy policy addendum.

Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”) of various types and from various sources in the course of your engagement with us and our services. Personal information does not include publicly available information from government records, de-identified or aggregated consumer information, or information excluded from the scope of the CCPA including personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, California Financial Information Privacy Act, or the Driver's Privacy Protection Act of 1994. Set forth below are the categories of personal information that we collected in the past 12 months, why we collect it, and the categories of sources from whom we collect it.

A. Identifiers (examples: real name, postal address, internet protocol address, email address, driver’s license number)

Categories of Sources

  • You (directly or indirectly from independent listing services or third-party service providers to whom you provided information concerning our properties)

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) (examples: name, signature, address, telephone number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories.)

Categories of Sources

  • You or your agent (directly or indirectly from independent listing services or third-party service providers to whom you provided information concerning our properties)
  • Credit Reporting Agencies
  • Insurance Company designed by you

C. Characteristics of protected classifications under California or federal law (examples: Age (40 years or older), race, color, religion, marital status, sex)

Categories of Sources

  • You or your agent
  • Credit Reporting Agencies
  • Data Aggregators

D. Commercial information (Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)

Categories of Sources

  • You or your agent
  • Credit Reporting Agencies
  • Data Aggregators

E. Biometric information (examples: fingerprint and facial recognition)

Categories of Sources

  • You (when you sign-up for applicable access systems)

F. Internet or other similar network activity (examples: browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement)

Categories of Sources

  • You or your agent
  • Automated collection and by third-party service providers

H. Audio, electronic, visual, or similar information (examples: audio or video recordings)

I. Professional or employment-related information (examples: employment history. Some personal information included in this category may overlap with other categories.)

Categories of Sources

  • You or your agent
  • Credit Reporting Agencies

K. Inferences drawn from personal information (examples: consumer shopping preferences)

All personal information collected by us under the various categories listed above is collected for a variety of business purposes as set forth below.

Business Purposes for collection of all categories of personal information:

  • to provide services which you have requested from us
  • to verify your identity
  • to fulfill or meet the reason for which the information is provided
  • to process payments or perform a tenant screening
  • to send you targeted messages, publications, news, and information about events, special offers, promotions and benefits
  • to improve the content of our websites or other services, to enhance users’ experiences when visiting our websites or using our services, and to customize the content and layout of websites for each individual user
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections
  • For testing, research, analysis and product development
  • As necessary or appropriate to protect the rights, property or safety of us, our clients or others
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, or any other transaction in which personal information held by us is among the assets transferred or constitutes relevant information for evaluation of the transaction
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA

Sharing of Personal Information

We may disclose your personal information to a third party for a business purpose. Aimco does not sell personal information to third parties. We have disclosed to third parties the following categories of personal information for a business purpose in the past 12 months:

Category A:         Identifiers

Category B:         Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

Category C:         Characteristics of protected classifications under California or federal law (age)

We disclosed personal information for a business purpose to the following categories of third parties in the past 12 months:

  • Our affiliates
  • Service providers
  • Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you

Your California Privacy Rights

The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

1.  Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

2.  Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

3.  Debug products to identify and repair errors that impair existing intended functionality.

4.  Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

5.  Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).

6.  Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.

7.  Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

8.  Comply with a legal obligation.

9.  Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us at:

  • 888.227.9616
  • CCPAHelp@aimco.com

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to Our Privacy Policy Addendum

We reserve the right to amend this privacy policy addendum at our discretion and at any time. When we make changes to this privacy policy addendum, we will notify you by email or through a notice on our website homepage.

CA Consumer Privacy Act Request Form